The Challenge with BT Openreach

As many in the construction and development sectors are aware, coordinating with BT Openreach to set up broadband and telecommunication services can often feel like a logistical puzzle. This particular project has been no exception. One of the key challenges we’ve faced is the notoriously slow mobilisation process from BT Openreach, after registration and payment, it typically takes around six months to get the wheels in motion.

However, given the urgency of this project, we decided to push hard to reduce that timeline to just four months. Our goal was to ensure the infrastructure was in place before moving forward with the residential units. Unfortunately, this push did not come without its own set of frustrations.

The Persistent No-Shows

As we worked through the scheduling process, we encountered a common issue that many developers can relate to: repeated no-shows by Openreach engineers. Despite multiple notifications of scheduled attendance, Openreach engineers simply failed to show up on site. This left us in a frustrating position, having to push back timelines and adjust project schedules.
After digging into the cause of these delays, we discovered that the core issue wasn’t lack of commitment or effort on the part of the engineers, but rather the availability of resources and equipment needed to carry out the installation. It’s no secret that Openreach, like many utility companies, struggles with a shortage of both workforce and equipment to meet the growing demands of new developments.

Taking Action: Our Strategy for Success

At this point, it became clear that our resilience and persistence would be crucial in pushing the project forward. We adopted a strategy of proactive communication and assertive follow-ups with BT Openreach. Each time there was a no-show, we immediately contacted the responsible engineers and made it clear that this project needed to remain a top priority.

We also kept up the pressure with multiple Openreach representatives, consistently reiterating the urgency of our situation. The combination of frequent updates, strategic persistence, and clear communication led to a breakthrough – Openreach agreed to send multiple engineers to the site simultaneously. This collaborative approach allowed the necessary installations to be carried out in a shorter timeframe, and importantly, with fewer delays.

The Road Ahead

The installation process is now on track, but it’s essential that we continue monitoring the progress and adapt as needed. This project is still ongoing, and we’re committed to seeing it through to completion with the same level of determination that has defined the journey so far.

At Biscay Lane, we know that flexibility and persistence are key to navigating the often unpredictable world of construction and utilities. The experience of working with BT Openreach, while challenging at times, has ultimately strengthened our approach to project management.

The ongoing project is a testament to the importance of patience, communication, and persistence in the face of obstacles. It has been a challenging process, but by staying proactive, we’ve been able to overcome these difficulties and keep the project moving forward. As we continue with the next phases of development, we’re optimistic about what lies ahead and remain dedicated to delivering a successful, timely project for all involved.